Terms & conditionsв

PAYMENT AND DELIVERY


All prices in our online shop are indicated with 21% VAT included. Orders are accepted both from natural persons and from companies.

When exported by a company having a valid European Union VAT ID, VAT rate of 0% is applied.

 

PAYMENT TERMS:

1. At this moment we accept payments via bank transfer, with PayPal or in cash with cash register receipt at the moment of acceptance of goods.

2. Payment in cash with a cash register receipt at the moment of acceptance of goods is ONLY possible, if type of delivery is door-to-door delivery (in Riga, Ogre, Ikskile, Salaspils) or if customer picks his order onsite in our store at 17 Avotu street (In store we also accepti creditd cards). Orders delivered via mail, etc. within the territory of Latvia can only be paid via bank transfer, while all orders from abroad – with PayPal or bank transfer.

 

MAKING AN ORDER:

1. Upon making an order in our online shop, automatic confirmation will be sent to your e-mail. DO NOT make a payment based on the confirmation prior to receiving a second confirmation/invoice from JIG.LV!

PLEASE NOTE!!! Volume discounts of 10%, 15% and 25% are calculated automatically as soon as the contents of your shopping cart reach the required amounts.

 
2. As soon as reasonably possible (but no later than the next working day) an invoice will be sent to you for payment, including all volume discounts. This invoice is valid for 2 working days, the same goes for reserving the items ordered. Should the payment not be received within this timeframe, the invoice is automatically annulled and the reserved items are released.

3. Our online shop shows ACTUAL STOCK of items sold from our Latvian warehouse as of 09:00 of the current day (except for items marked with “Online item”), however, sometimes a situation might arise, when a stock of a certain item is sold out during the day. In such case our managers will contact you before sending out an invoice to inform you and agree on further actions. We will never send you an invoice without making sure all items ordered are available! 

 

DELIVERY TIME

Delivery time:

 

1. Delivery of items ordered to Riga, Ogre, Salaspils and Ikskile is made no later than within 3 working days (usually the next working day) after receiving the payment.

2. For orders delivered via mail or a courier within the territory of Latvia and to other countries, we guarantee delivery of orders to the direct carrier no later than within 3 working days (usually during the next working day) after receiving the payment. Further delivery times depend on the carrier chosen, but usually do not exceed 2 working days for deliveries within Latvia. For deliveries outside the territory of Latvia, please see the section “Delivery outside Latvia”.

 

DELIVERY COSTS

 

1. Door-to-door delivery by courier (Latvia only)

1.1 Door-to-door delivery by a courier in Riga, Ikskile, Salaspils and Ogre is free, if the final amount of the order (after discounts applied) exceeds EUR 100 (for smaller orders the delivery costs EUR 5).

 

2. Delivery by mail (Latvia only)


2.1. Delivery by mail (made by the courrier "Latvijas pasts", small packet up to 1kg, lenght max 90cm) throughout the whole territory of Latvia is free of charge, if the final amount of the order (after discounts applied) exceeds EUR 44.99. For smaller orders the delivery costs EUR 4,00.


2.2. Please note! Items with the tag “Large item” in their description cannot be sent via mail, these can be delivered only by courier.

 

3. Delivery outside Latvia

 

3.1. Deliveries outside the borders of Latvia are carried out by the Latvian official mail service “Latvijas Pasts” using their service: sending of registered small packet (up to 1 kg, lenght max 90 cm) abroad with online tracking. From February 4, 2015 fees for sending packets abroad are reduced and a flat rate is introduced for these deliveries to:

Any EU member state - EUR 6.99

Any other foreign country worldwide - EUR 11.99

For orders to be delivered abroad that exceed 1 kg (e.g. fishing suits, footwear, ice augers, etc.), as well as for large items exceeding 90cm in any dimension during transportation (e.g. fishing rods) an additional fee might be applied. Amount of such additional fee is to be mutually agreed with the client.  


Approximate delivery times within the European Union are around 3-5 working days from the moment the package is sent, while deliveries to other destinations vary depending on the country, but usually do not exceed 2 weeks for any destination. 

 

Please note!  For deliveries outside Latvia JIG.LV guarantees delivery of orders to the courier "Latvijas pasts" and sends the client a tracking number allowing to follow the progress in delivery.  JIG.LV hereby rejects any liability and claims for further delivery progress, timeframes, loss or damage to the package, potential taxes and customs levies (outside the European Union).


Upon request and based on individual arrangement other delivery methods and carriers are possible. Should you be interested, please contact us by e-mail: info@jig.lv or call 00371 20044198


RETURNS POLICY

We do our best to ensure all of our customers enjoy a happy shopping experience with  JIG.LV  however occasionally you may need to return an item.

Returns within fourteen (14) days from moment of delivery 

According legislation of European Union you have rights to return any goods ordered online within fourteen (14) days from moment of delivery without any explanation of reasons.   In that case we will fully refund amount you have paid to us including original delivery costs. However you will be responsible for the cost of returning the goods to us. If a refund is payable to you we will process the refund as soon as possible, and, in any case within fourteen (14) days. We will transfer the money using the same method originally used by you to pay for your purchase.

Returned goods need to be in their original packaging in a sellable condition, and at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. This applies to all goods that are returned.


Returns of faulty goods& warranty exchange

Wide range of our items are distributable supplies and spare parts (lures, lines, jigheads, sinkers, accessories etc.) and are not be covered by any warranty except if those are defective at arrival. If you have received any defective item from such class then you have rights to return those as described above in article Returns within fourteen (14) days.

However there are various products (rods, reels, clothing ) which are covered by two (2) years of limited warranty according legislation of European Union. Warranty does not apply to any mechanical damages done by customer or damages caused by usage of goods in inappropriate conditions with violation of usage rules set by manufacturer.

If you return goods which is covered two (2) years of limited warranty by  claiming they are defective  , we will examine the returned goods and will notify you via e-mail within a reasonable period of time. We will process the warranty repair&exchange or refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a exchange or refund for defective goods.

We would recommend that you return your items via registered mail service.



Legal disclaimer:

 Orders with JIG.LV are regulated by the Cabinet of Ministers Regulation No 255 “Regulations on Distance Contract" and other legal acts of the Republic of Latvia and the European Union regulating the selling of goods on the Internet. By making an order you are confirming that you have read and understood our terms of sale, delivery, etc., and that you are aware of the statutory rights and obligations of the vendor and the client. All disputes and conflicts shall be resolved in writing only in line with the procedures stipulated in the legislation of the Republic of Latvia and the European Union.








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Contacts
JIG.LV 

Phone: 
+371 26520566 (retail)

+ 371 20044198
(wholsale, partnership issues) 

e-mail: info@jig.lv

Internet store open hours: 
10:00 - 18:00 (GMT+2)
Monday - Friday
ordering electronically 24/7.

 
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